What is covered by the warranty?
What is Covered
We promise that you will receive a product that is defect-free in materials and workmanship. The warranty applies to the original purchaser when the product is purchased from an authorized retailer.
What isn't Covered
The warranty will not cover cosmetic issues or product failure because you broke it - any malfunction caused as a result of misuse, failure to follow directions, abuse, accidents, corrosion, water damage, or use with improper, jailbroken, rooted, customized, or faulty equipment. It doesn't cover incidental damages or damage caused by trying to disassemble, repair, or alter a product yourself. While many Fuse Chicken products can withstand a pet attempting to bite the metal cable, damage caused by allowing a pet to chew on the product is not a manufacturing defect covered by warranty. Only the BOBINE line of products are covered for use as a dock/stand for the device. Fuse Chicken does not warranty or provide service or support for any third party products that our products attach to, including, but not limited to phones.
Unfortunately, due to the prevalence of counterfeit products, the Fuse Chicken Warranty is only valid when product is purchased from an authorized reseller. There are no authorized resellers on eBay and Amazon other than Fuse Chicken. There are no authorized resellers of Limited Lifetime Warranty products that are liquidation, closeout, discount, or similar retailers. If you would like to check the validity of a seller before purchase, please send us the store name and location in a message.
Fuse Chicken products are charge cables and smartphone accessories, not weight lifting devices, chainsaw stoppers, tow ropes, etc. Any videos and photos showing alternate uses are for demonstration purposes only and do not show intended usage that is covered under warranty.
The warranty information on this page applies to consumer sales and use. Fuse Chicken's warranty on products used in commercial applications is dependent on the written agreement for commercial sales. In the event of no written commercial use agreement, Fuse Chicken products carry a 90 day warranty against manufacturing defects for all commercial uses.
To ensure warranty claims are for genuine Fuse Chicken products that were purchased, our support team requires a purchase receipt to complete your claim. All warranty requests after 6 months from the purchase date are required to be shipped back to Fuse Chicken at your expense for review or repair. In certain other instances, we may require products shipped back to us prior to 6 months from the purchase date. Due to the amount of fraudulent warranty claims using forged Amazon receipts and counterfeit products sold on Amazon, all Amazon orders must be shipped back to Fuse Chicken for warranty claims except products shipped directly by Fuse Chicken.
Repair or Replacement
Fuse Chicken will repair or replace, at our discretion, any product that proves to be defective in material or workmanship. If your product is no longer available or out of stock, we may at our option replace your product with a product of equal value or provide an equivalent credit for our website to use on an alternate product of your choosing from our available products. The lesser of your purchase price or our current MSRP, excluding shipping and taxes, will be used to determine the value of replacement or credit. Non-functioning products sent to Fuse Chicken under a warranty claim will not be returned.
All warranty claims must be sent directly to Fuse Chicken. Authorized resellers and retailers cannot provide warranty service. Send us a message using the chat bubble on our website or an email to firstname.lastname@example.org. Please include photos of the product, your serial number, and a receipt.
The Fine Print
This warranty contains the sole warranty of Fuse Chicken. There are no other warranties, express or implied, except as required by law, including the implied warranty of condition of quality, merchantability, or fitness for a particular purpose. And such implied warranties, if any, are limited in duration to the term of this warranty. Some states or countries, do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some countries extend the warranty term to a minimum of 2 years.
4381 Hudson Drive
Stow, Ohio 44224 USA