Support/Warranty

We believe customer service and support is the most important part of our business because you are the most important part of our business. After all, we are all just people who share our time here together and our relationships and interaction are what is most important.  If you need support, have questions, or just want to say hello, please click the Help button in the bottom corner of the website and a real person sitting in our office will get back to you right away.

Returns

If you aren't satisfied for any reason, just let us know within 14 days of your order. There may be a restocking fee if a return is accepted after 14 days. If you purchased from another location, unfortunately, we can't take the return directly and you will need to contact the store you purchased from. Shipping costs are not refundable. All clearance item sales are final and not returnable.

Shipping

Shipping method for orders from www.fusechicken.com can be selected during checkout. We strongly recommend international buyers select priority shipping to receive a tracking number. Typical international delivery times are 4-6 weeks for first class shipping and 2 weeks for priority.

Fuse Chicken ships to over 150 countries, so it is not feasible for us to track local import laws, duties, and taxes for each country. Most Fuse Chicken products ship under tariff code 8544.42.20 that you can use to check what the duty will be on our products.

Pre-Orders

Pre-order products will charge your credit card immediately. Why? Making custom products is expensive. We use pre-order deposits to be able to build the highest quality products possible, so you will truly love your Fuse Chicken product

Warranty

Please register your product warranty within 90 days to receive the full warranty.

Before contacting us for warranty support, please try these 3 steps:

1. Your specific phone case may be preventing the cable from plugging in. Try plugging it in without the case.

2.  Plug in the charger to the official Apple wall charger that came with your product. Some third party charging accessories may not be compatible. 

3. Check your connector jack for dust and lint that may be blocking the connection.

  • iPhone users - Google 'Cleaning lightning port' to give you some tips. Also, clean the lightning connector of your Fuse Chicken product with a soft cloth and rubbing alcohol. 

Product Warranty Term
All new Fuse Chicken products carry one-year Limited Warranty for the original purchaser from the date of purchase against defects in materials and workmanship. TITAN, ARMOUR, and RIVET product lines extend the Fuse Chicken Product Warranty to a Lifetime Limited Warranty for the original purchaser when the product is registered within 90 days of purchase with a valid receipt from an authorized reseller.

What is Covered
We promise that you will receive a product that is defect-free in materials and workmanship.

What isn't Covered
The warranty will not cover cosmetic issues or product failure because you broke it - any defect or malfunction caused as a result of misuse, failure to follow directions, abuse, or use with improper, jailbroken, customized, or faulty equipment. It doesn't cover incidental damages or damage caused by trying to disassemble, repair, or alter a product yourself. Only the BOBINE line of products are covered for use as a dock/stand for the device. Fuse Chicken does not warranty or provide service or support for any third party products that our products attach to, including, but not limited to phones.

Unfortunately, due to the prevalence of counterfeit products, the Fuse Chicken Warranty is only valid when product is purchased from an authorized reseller. There are no authorized resellers on eBay. Fuse Chicken and Etailz are the only authorized resellers on Amazon.com. If you would like to check the validity of a seller before purchase, please email support@fusechicken.com

Important Note
Fuse Chicken products are charge cables and smartphone accessories, not weight lifting devices, chainsaw stoppers, tow ropes, etc. 
Any videos and photos showing alternate uses are for demonstration purposes only and do not show intended usage that is covered under warranty.

Commercial Customers

The warranty information on this page applies to consumer sales. Fuse Chicken's warranty on products used in commercial applications is dependent on the written agreement for commercial sales. In the event of no written commercial use agreement, Fuse Chicken products carry a 90 day warranty against manufacturing defects for all commercial uses.

Documentation
To ensure warranty claims are for genuine Fuse Chicken products that were purchased, our support team requires a receipt to complete your claim. You may be asked to ship the product back to Fuse Chicken at your expense for review or repair. Due to the amount of fraudulent warranty claims using forged Amazon receipts and counterfeit products sold on Amazon, all Amazon orders must be shipped back to Fuse Chicken's USA office for warranty claims.

Repair or Replacement
Fuse Chicken will repair or replace, at our discretion, any product that proves to be defective in material or workmanship. If your product is no longer available or out of stock, we may replace your product with a product of equal value at our option.

What Next?
Email support@fusechicken.com with your full name, place of purchase, order number (if online), copy of your receipt, and photo of the product. Fuse Chicken cannot receive shipments that have not received a ticket number from our support team.

The Fine Print
This warranty contains the sole warranty of Fuse Chicken. There are no other warranties, express or implied, except as required by law, including the implied warranty of condition of quality, merchantability, or fitness for a particular purpose. And such implied warranties, if any, are limited in duration to the term of this warranty. Some states or countries, do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some countries extend the warranty term to a minimum of 2 years.

Fuse Chicken
2251 Front Street
Suite 200
Cuyahoga Falls, Ohio 44221 USA